Telecom & Technology
Promote digital services directly to waiting callers
Telecom operators have the largest captive audience of any industry — their own subscribers calling customer service. TunePoa gives telecoms a powerful, direct channel to promote data bundles, handset upgrades, and digital services to millions of waiting callers. With the ability to schedule different tones for different campaigns and regions, telecoms can deliver hyper-targeted messaging that drives upgrades, reduces churn, and increases ARPU.
Data Bundles & Upgrades
Advertise data bundles, upgrades, or new handsets to your own subscribers during call wait times, leveraging your largest captive audience for maximum conversion.
App Downloads & Self-Service
Promote app downloads and self-service portals, driving digital adoption that reduces call centre costs while improving customer convenience and satisfaction.
Network Updates & Maintenance
Announce network upgrades or maintenance updates proactively, reducing complaint calls and building transparency with your subscriber base.
Cross-Sell Digital Services
Cross-sell home internet, TV, or cloud services to waiting callers, increasing average revenue per user through targeted, context-aware product recommendations.
Proven Results
Increase in data bundle upgrades
Reduction in churn rate
Higher conversion than SMS
Direct subscriber channel
How Telecoms Use TunePoa
Mobile Network Operator
A major African MNO promotes 4G-to-5G upgrade plans during customer service hold times, achieving a 12% conversion rate — significantly higher than SMS or email campaigns targeting the same segment.
Internet Service Provider
An ISP broadcasts fibre rollout announcements and speed upgrade offers to waiting callers, generating 800+ upgrade requests per month from existing customers calling for technical support.
MVNO Provider
A mobile virtual network operator uses TunePoa to cross-sell value-added services like insurance and mobile money, increasing ARPU by 18% among subscribers who heard the promotions.
Three Steps to Higher ARPU
Upload Campaign Messages
Create data bundle promotions, upgrade offers, or network status updates. Schedule region-specific messaging that targets different subscriber segments with relevant offers.
Target by Segment
Deliver different tones to different subscriber tiers, regions, or device types. Prepaid callers hear bundle offers while postpaid callers hear upgrade promotions — all automatically.
Maximize ARPU
Every waiting caller becomes a conversion opportunity. Real-time analytics show campaign performance, call volumes, and conversion rates so you can optimize continuously.
Ready to Unlock Your Subscriber Channel?
Join telecom operators across Africa already using TunePoa to promote data bundles, reduce churn, and maximize ARPU — all while their subscribers wait on hold.